Our New Billing Partnership: What This Means for You
At Wellspring Psychological Services, our mission has always been to provide not only excellent care but also peace of mind in every part of your experience. We know billing and insurance can sometimes feel confusing or stressful. That’s why we want to share an important update that will make things smoother for you.
Why the Change?
As Wellspring has grown, so has the complexity of billing — more clients, more insurance plans, and more moving parts. While our in-house team has done wonderful work, we wanted to ensure faster response times, stronger quality control, and greater accessibility for our clients.
That’s why we’ve partnered with 24/7 Billing Company, a specialized team that supports mental health practices with accuracy, consistency, and dedicated client support.
What You Can Expect
- Statements & Communication: Some billing communications will now come from 24/7 Billing Company.
- Faster Processing: Statements will arrive more quickly and in a slightly new format.
- Billing Support: You will continue to call Wellspring directly at 831-647-8490. Simply follow the prompts for billing, and our team will connect your questions to the right place.
- No Change to Your Care: Your rates, your coverage, and your treatment remain exactly the same.
- Wellspring Oversight: Our team continues to review and oversee all billing activity to ensure it reflects our values of integrity and compassion.
Frequently Asked Questions
Will my rates change?
No. Your coverage and rates remain the same.
Who do I contact for billing questions?
Call our main line at 831-647-8490 and follow the billing prompts. We remain your first point of contact and will coordinate with 24/7 Billing on your behalf.
Is my information safe?
Yes. 24/7 Billing is HIPAA-compliant and specializes in healthcare privacy.
When does this start?
The transition is happening now. You may see both Wellspring and 24/7 Billing names during the changeover.
Our Commitment to You
This partnership is about making billing easier, faster, and more transparent — so you can focus on what matters most: your care and well-being.
Thank you for being part of the Wellspring community and for trusting us. We’re here — alongside our new partners — to support you every step of the way.